amavi FAQ

We require all users to complete identity verification before they can deposit funds or withdraw winnings. You will need to provide your full legal name, date of birth, and a valid national ID number (KTP). Some users may also need to provide proof of address, such as a recent utility bill or bank statement. We collect this information to comply with Indonesian financial regulations and anti-money-laundering requirements. Verification typically takes a few hours, though it may take longer during busy periods or around holidays like Idul Fitri or Idul Adha. Once your identity is verified, you can access all features of amavi.

If a deposit or withdrawal does not complete, the funds remain in your payment account or amavi wallet. We recommend checking your transaction history in your amavi account dashboard to see the status of each request. If a deposit failed, your payment provider (such as DANA, e-wallet, mobile banking, or your bank) may have declined the transaction for security reasons. Contact your payment provider to confirm. If a withdrawal is pending, it is under review by our compliance team. Withdrawals are reviewed to verify the request matches your account details and to comply with financial regulations. You can contact our support team if a transaction has been pending for longer than expected.

Before you start using amavi, we recommend reading our terms and conditions and legal noticeThese documents explain how amavi works, your account responsibilities, and the fact that our services are available only where local law permits. You should also understand that amavi offers slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), football markets (Liga 1, Piala AFF, Champions League, Premier League), and esports (Mobile Legends, Free Fire, PUBG Mobile). Each game type has its own rules. Take time to review the rules for any game before you enter a tournament or place an entry.

We offer periodic promotional offers to our members, including cashback on certain activities. The terms of each offer vary and are displayed in your account dashboard when an offer is active. Cashback offers typically apply to specific games or tournaments during a set time window. To qualify, you must meet the conditions stated in the offer details, such as entering a minimum number of tournaments or playing during a specific week. Cashback is credited to your account wallet once the offer period ends and we verify that you have met the conditions. We do not guarantee that offers will be available at all times. Offers may change or end without notice. Always read the full terms of any offer before participating.

You have the right to request deletion of your personal data from amavi, subject to legal and operational constraints. To request data deletion, contact our support team through your account dashboard and provide a clear statement that you wish to delete your account and associated personal information. We will process your request and confirm deletion within a reasonable timeframe. Please note that we may retain certain information for legal compliance, fraud prevention, or to resolve disputes. We will explain any data we retain and why. Data deletion is permanent and cannot be reversed. If you delete your account, you will lose access to any remaining funds in your wallet, so withdraw any balance before requesting deletion.

Our support team provides assistance through multiple channels. Live chat is available during standard business hours, though availability may vary depending on current support volume and holidays such as Imlek or Nyepi. You can also submit a support ticket through your account dashboard at any time, and our team will respond within a reasonable timeframe. For urgent issues, live chat is the fastest way to reach us. If live chat is not available, you can leave a message and we will respond as soon as possible. Response times are typically faster during weekday business hours than on weekends or holidays. Check your account dashboard for current support hours and contact options.

amavi services are available only in jurisdictions where local law permits online gaming and sportsbook activity. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access to and use of amavi complies with the laws of their own jurisdiction. We operate in supported regions across Indonesia, including major cities and surrounding areas. If you are unsure whether amavi is available in your location, contact our support team or review our legal notice for more information. We reserve the right to restrict or terminate access from any jurisdiction if we determine that continued operation would violate local law.

Withdrawal requests are reviewed by our compliance team to verify that the request matches your account details and to comply with financial regulations. Review times vary depending on the complexity of the request and current review volume. Most withdrawals are reviewed within a standard timeframe, though requests submitted during busy periods or around holidays may take longer. Once your withdrawal is approved, the funds are transferred to your payment method (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or your bank account). The time it takes for funds to arrive in your payment account depends on your payment provider and bank. Check your transaction history in your amavi account dashboard to see the status of your withdrawal request. If a withdrawal has been pending longer than expected, contact our support team.

We recommend several steps to keep your amavi account secure. First, create a strong password that combines letters, numbers, and symbols. Do not share your password with anyone. Second, enable two-factor authentication (2FA) in your account settings. 2FA adds an extra layer of protection by requiring a code from your mobile phone when you log in. Third, keep your email and mobile number up to date so you can receive account notifications and recovery codes. Fourth, review your account activity regularly and report any suspicious transactions to our support team immediately. If you suspect your account has been compromised, change your password and contact support right away.

We accept eight payment methods on amavi: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and direct bank transfers from local payment, online payment, e-wallet, and mobile banking. You can choose any of these methods to deposit funds into your amavi wallet or to withdraw winnings. Each payment method has its own processing time and may have limits set by your payment provider or bank. When you deposit or withdraw, you will see the available methods and any applicable limits. Choose the method that works best for you. If you have questions about a specific payment method, contact your payment provider or bank directly.

Your username is permanent and cannot be changed after registration. This is to maintain the integrity of your account history and tournament records. Your email address can be updated in your account settings. To change your email, go to your account settings, select the email section, and follow the verification process. We will send a confirmation link to your new email address. Click the link to confirm the change. Your mobile number can also be updated in your account settings. Keeping your contact information current helps us send you important notifications about your account, withdrawals, and tournament results.

If you forget your password, click the "Forgot password?" link on the login page. Enter your username or email address, and we will send a password reset link to your registered email. Click the link in the email to create a new password. The reset link expires after a set time for security reasons, so complete the process promptly. If you do not receive the reset email, check your spam folder or contact our support team. Once you have reset your password, you can log in with your new password. Make sure your new password is strong and unique. Do not share your password with anyone.