amavi Casino & Sportsbook Data Care

This page describes what we collect when you use amavi and how we keep that data protected. We collect personal information only to verify your identity, process your payments, and comply with Indonesian financial regulations. We do not sell your data to third parties, and we do not use your information for marketing without your consent.

Our approach to data privacy is straightforward: we collect only what we need, we store it securely, and we follow the law. We encrypt sensitive data in transit and at rest. We limit access to your information to our staff who need it to serve you. If you have questions about how we handle your data, our support team can explain any part of this policy in more detail.

This policy applies to all amavi users across our supported regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. It covers your account, your payments via DANA, e-wallet, mobile banking, local payment, and bank transfer, and your transaction history. Read through to understand your rights and our responsibilities.

What data we collect on amavi

We collect personal information in stages. When you register, we ask for your email address or phone number and a password. When you verify your account, we ask for your full name, date of birth, and ID number. Some users also provide proof of address. When you make a deposit, we collect information about your chosen payment method—your bank account number, e-wallet handle, or mobile number.

We also collect information about your activity on amavi. We log when you access your account, which games or matches you view, and when you place entries or make withdrawals. We use this information to detect fraud, improve our service, and comply with financial regulations. We do not sell this activity data to third parties.

We may collect your device information if you access amavi through our mobile app or browser. This includes your device type, operating system, and browser version. We use this data to optimize our platform and fix technical issues. We do not track your location or collect any information from your phone beyond what is necessary to run our service.

How we use your data on amavi

We use your personal information for five main purposes. First, we verify your identity and comply with financial regulations. We check your name against watchlists and monitor your account for suspicious activity. Second, we process your deposits and withdrawals. We share your payment information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to complete your transactions. Third, we provide customer support. Our support team may access your account history to answer your questions or resolve disputes.

Fourth, we communicate with you about your account. We send you emails or SMS messages about your registration, verification status, deposits, withdrawals, and any account changes. Fifth, we improve our service. We analyze how our players use amavi to identify bugs, optimize our interface, and develop new features. We never sell your data to advertisers or third-party marketers without your explicit consent.

We may retain your data after you close your account if we are required to by law. Indonesian financial regulations require us to keep transaction records for several years. We will inform you of any data retention requirement before we close your account.

Third parties who process your data on amavi

We work with trusted third-party processors to run amavi. Our hosting provider stores our servers in data centers outside Indonesia. Your data is encrypted before it leaves our platform, so the hosting provider cannot read your personal information. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and the banks local payment, online payment, e-wallet, mobile banking) process your deposits and withdrawals. We share only the information necessary for your payment to complete—your name, payment method, and transaction amount.

We may use an email service provider to send you account notifications. We do not share your email address with marketing partners. We may use a fraud-detection service to monitor for suspicious account activity. This service receives anonymized transaction patterns, not your personal information. All third-party processors are contractually bound to keep your data confidential and use it only to provide services to amavi.

Hosting provider

Stores our servers and keeps your data encrypted. Cannot access your personal information.

Payment processors

Process your deposits and withdrawals. Receive only the minimum information necessary to complete your transaction.

Fraud-detection service

Monitors for suspicious activity. Receives anonymized transaction patterns, not your personal data.

Email service provider

Sends you account notifications. Does not use your email address for marketing or share it with other parties.

Your rights regarding your data on amavi

You have the right to access your personal information. Log into your amavi account and review your profile, verification status, and transaction history anytime. You have the right to request that we correct any inaccurate information about you. If you notice an error in your name, date of birth, or address, contact our support team and we will update it.

You have the right to request deletion of your personal information, subject to legal requirements. If you close your account and request data deletion, we will remove your information from active systems. However, we may retain transaction records if required by financial regulations. You have the right to know what data we hold about you. Contact our support team with a data access request and we will provide a summary within a reasonable timeframe.

You have the right to withdraw your consent for marketing communications. If we send you promotional emails or SMS messages and you no longer want them, click the unsubscribe link or reply STOP, and we will remove you from our mailing list. Note that we will continue to send you transactional messages about your account (e.g., deposit confirmations) because these are required for you to use amavi.

How we use cookies and tracking on amavi

We use cookies to keep you logged into your amavi account and to remember your preferences. These cookies are essential for amavi to function. We do not use cookies for tracking or advertising. If you disable cookies in your browser, you will not be able to access your account. We recommend keeping cookies enabled while you use amavi.

We do not use third-party cookies or tracking pixels to build a profile of your activity across the internet. We do not share cookie data with advertisers. Our analytics service (if any) does not use cookies to identify you personally—only to count page views and identify common user flows so we can improve our interface.

How we protect your data on amavi

We encrypt your personal information and payment data using industry-standard encryption (TLS 1.2 or higher). This means your data is scrambled in transit between your device and our servers, and no one else can read it. We store sensitive data such as payment information in encrypted databases. We limit access to your data to our staff who need it to serve you—our support team, compliance officers, and technical staff.

We use two-factor authentication (2FA) to protect your account from unauthorized access. We encourage all our players to enable 2FA in their account settings. We regularly scan our systems for security vulnerabilities and conduct penetration testing to ensure our defenses are strong. If we discover a security breach that could affect your data, we will notify you within a reasonable timeframe and describe what information was affected and what steps we are taking.

How long we keep your data on amavi

We keep your account information (name, email, phone number, ID) while your account is active and for a reasonable period after you close it. We keep transaction records (deposits, withdrawals, entries) for seven years to comply with Indonesian financial regulations. We keep logs of your account activity (login times, page views) for up to one year, then we delete them.

If you request data deletion and we are not required by law to keep your information, we will delete it within 30 days. If we are required by law to keep your data (for example, transaction records for tax purposes), we will inform you of the legal requirement and the retention period.

Your data may be stored outside Indonesia

Our hosting provider may store our servers in countries outside Indonesia. This means your personal information may be transferred to and stored in a jurisdiction with different data protection laws than Indonesia. However, we encrypt your data before it leaves Indonesia, so your personal information is protected during transit and storage. We ensure all third-party processors comply with data protection standards equivalent to or stronger than Indonesian law.

Changes to our amavi privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If we make material changes (for example, if we start collecting a new type of data or using your data for a new purpose), we will notify you by email and ask for your consent. We will not reduce your data protection rights without your consent. If you disagree with any changes, you can close your account and request data deletion (subject to legal retention requirements).

Contact us about your data privacy on amavi

If you have questions about this privacy policy or concerns about how we handle your data, contact our support team through our FAQ section or by email. We will respond to your inquiry within a reasonable timeframe. If you are not satisfied with our response, you may file a complaint with the appropriate data protection authority in your jurisdiction.

Our commitment is to keep your data protected, use it only for legitimate business purposes, and respect your privacy. We believe transparency builds trust, and we want you to understand exactly what happens to your information when you use amavi. Thank you for trusting us with your data.