amavi Platform Account Terms

We at amavi maintain this terms document to explain how our platform operates, what we require from our account holders, and what our players can expect from us. Our terms cover account creation, deposits and withdrawals, tournament participation, dispute resolution, and the legal framework within which we operate.

When our players create an amavi account, they agree to these terms. We enforce them consistently across all our players, regardless of location. Our players should read these terms carefully before registering, and they can contact our support team anytime if they have questions about what we require or what we commit to.

Our goal is to be transparent. We do not hide terms in complex legal language or bury important policies in appendices. Instead, we lay out our key policies, our player protections, and our limitations in plain English so every player can understand them before they deposit funds or enter a tournament.

Account opening and eligibility on amavi

Our players must be at least the age of majority in their jurisdiction to open an amavi account. We do not knowingly accept registrations from anyone under that age. When our players register, they provide their email or phone number, create a password, and confirm their identity through a verification code. We then conduct identity verification by asking for their full name, date of birth, and national ID number.

Our players are responsible for providing accurate information during registration. If we discover false or misleading information, we may suspend or close the account. Identity verification is mandatory on amavi—we do not allow anonymous accounts. This is a compliance requirement under Indonesian financial regulations and anti-money-laundering law.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Our players are responsible for verifying that access and use of amavi comply with their own jurisdiction's law. If our players are unsure whether they are in a supported jurisdiction, they should contact our support team before registering.

Deposits, withdrawals, and account funds on amavi

Our players fund their amavi account by depositing money through one of our supported payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer from mobile banking, local payment, online payment, or e-wallet. We do not charge deposit fees. Funds deposited via e-wallet arrive within minutes; bank transfers may take longer depending on settlement schedules.

Our players should not share their account credentials with anyone. If an unauthorized withdrawal occurs and we can verify that our players followed our security protocols, we will investigate and may reverse the transaction. If our players shared their password or verification codes, we cannot guarantee reversal.

All account funds are held in trust on behalf of our players. We maintain separate bank accounts and reconcile them regularly. If amavi were to cease operations, our players' funds would be returned according to Indonesian law and our dissolution procedures.

Tournament participation and entry terms on amavi

When our players enter a tournament on amavi—whether a slot tournament like Aviator, Sweet Bonanza, or Gates of Olympus, or an esports match like Mobile Legends or Free Fire—they agree to the specific tournament rules. We publish these rules before each tournament opens. Our players should read them carefully before entering.

Entry into a tournament deducts funds from the player's amavi wallet. This is irrevocable once confirmed. Our players cannot cancel an entry after confirmation, even if circumstances change. If an entry is settled incorrectly due to a system error on our side, we will investigate and correct it. If our players made an error when entering (wrong number, wrong amount, etc.), we cannot reverse it unless the error resulted from our system malfunction.

All tournaments on amavi use certified random-number generators (for slots) or real-time match outcomes (for esports). Our payouts are calculated according to published payout tables. We do not manipulate results or favor certain players. Settlement occurs immediately after a tournament concludes or a match ends.

Bonus and promotion terms on amavi

We do not currently offer fixed bonus amounts or guaranteed promotional offers. Any bonus or promotional offer we introduce in future will be published clearly with specific terms, conditions, and any wagering requirements. Our players should read promotional terms carefully before accepting any offer.

Bonuses, if offered, will be subject to terms regarding eligibility, withdrawal restrictions, and timeframes. We reserve the right to withdraw, modify, or discontinue any promotional offer at any time, provided we notify affected players in advance.

Dispute resolution on amavi

If our players have a complaint or dispute regarding their amavi account, a transaction, or tournament settlement, they should contact our support team with documentation of the issue. Our team will investigate and respond within five business days. If our players are unsatisfied with the outcome, they can escalate to our management team.

All disputes are governed by the laws of Indonesia. If we cannot resolve a dispute through internal procedures, we agree to binding arbitration or mediation as required by Indonesian law. Our players retain their right to pursue legal action through Indonesian courts if applicable law permits.

Support contact

Our players can reach our support team through live chat, email, or our FAQ during business hours for any account or dispute inquiry.

Response time

We aim to respond to complaints within five business days. Complex disputes may require additional investigation.

Escalation

If our players are unsatisfied with our initial response, they may escalate to our management team for further review.

Account security and data protection on amavi

Our players can enable two-factor authentication (2FA) through their amavi dashboard for additional security. We encourage all players to enable 2FA, especially if they fund their account regularly.

Our players are responsible for maintaining their password confidentiality. If they suspect unauthorized access, they should change their password immediately and contact our support team. We review our logs and may be able to help if unauthorized activity is suspected.

We comply with Indonesian data protection and privacy regulations. Our players' personal data is stored securely and is not shared with third parties without explicit consent, except where required by law. For more information, see our privacy policy

Jurisdiction, legal compliance, and service limitations on amavi

amavi is an online entertainment platform available only in jurisdictions where local law permits. We do not offer our services where online wagering is prohibited. Our players are responsible for verifying their jurisdiction's legal status before using amavi.

We operate in compliance with Indonesian financial regulations, anti-money-laundering requirements, and applicable gaming laws. This means we conduct identity verification, monitor for suspicious activity, and report to relevant authorities where required by law. These measures protect our platform and our players.

We reserve the right to suspend or close any account that violates these terms, engages in fraud, or uses amavi for illegal purposes. We will not process deposits or withdrawals from accounts we believe are engaged in money laundering, fraud, or other illegal activity.

Limitation of liability and disclaimers on amavi

amavi provides our platform and games on an "as available" basis. We do not guarantee uninterrupted service, though we work to maintain consistent uptime. In the rare event of technical failure, service disruption, or system error, we will investigate and make reasonable efforts to resolve the issue. If our players' funds are affected by a verified system error, we will restore them to their account.

We do not guarantee specific payouts or outcomes from any tournament or game. All results are determined by certified random-number generators (slots) or real match outcomes (esports), not by our discretion. We cannot be held liable for losses resulting from our players' entry decisions or participation.

Our players use amavi at their own risk. We are not responsible for any financial losses resulting from our players' participation in tournaments or games, except where such liability cannot be excluded by law.

Amendments to these terms on amavi

We may amend these terms from time to time. Material changes will be published on our website and notified to our players via email. Our players' continued use of amavi after an amendment constitutes acceptance of the revised terms. If our players do not agree with an amendment, they may close their account before the amendment takes effect.

Contacting us about these terms

Our players who have questions about these terms, our policies, or our practices can contact our support team through live chat, email, or our FAQOur team is available during business hours and will respond to inquiries within a few hours. During major holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, response times may be longer.

Our players can also review our privacy policylegal noticeand about us page for additional information about how amavi operates and what we commit to.

These terms apply to all our players on amavi, regardless of location within our supported jurisdictions—Jakarta, Surabaya, Bandung, Medan, Semarang, and other areas where we are permitted to operate. By creating an amavi account, our players accept these terms in full.